Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at beautychain20@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at beautychain20@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beautychain20@gmail.com.

Orders are eligible for a return up to 30 days after delivery. The item must be in new sellable condition with the original product packaging. If the product is not in new sellable condition it may be subject to a restocking fee. 

If you feel we made a mistake or the item was damaged in shipping, please contact us before sending the return and we will make it right immediately. If the error was on our end, we will send you a prepaid shipping label to send the item(s) back and handle the refund or an exchange right away. For standard returns, buyer is responsible for shipping costs.

 

Ship your return to:

Fashion Nail Supply - Returns

8206 Grand Ave

Queens, NY 11373

 

If the item is damaged in shipping, we need to be notified within 48 hours of delivery.  

Returns will be processed within 1-3 days of arriving at our storefront and refunds will be applied to the original method of payment. Please allow 3-7 business days for the refund to reflect back into your account depending on your financial institution.

If you have any questions, please contact us at beautychain20@gmail.com or by phone at 1.718.426.1618.